About the Company
Join the Rocketship 🚀
We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart and Polygon Labs — and backed by Binny Bansal — this isn’t just another start-up. It’s your front-row seat to the next big shift in ecommerce.
About the Role
Our enterprise services arm processes thousands of catalog images daily for brands like PVH, Shein, Cred, and Kalyan—running them through AI generation workflows + human refinement to deliver production-ready assets at scale.
We're looking for a Delivery Lead to own this function end to end. You'll take requirements from Account Managers, run them through our AI + human pipeline, and deliver finished assets to clients on time, every time. You'll manage a growing team of 25 + Image Editors operators and QA specialists, build the delivery muscle of a high-output creative agency, and scale output by 2.5x in your first 90 days.
What you'll own
Daily production execution
- Allocate batches, monitor throughput, clear blockers, hit SLAs.
- You’re the single point of accountability for everything that ships.
Team performance
Manage and scale:
- Image Editors Team (18 → 23+)
- QA team (5 → 7)
Hire, train, set standards, run reviews.
Pipeline operations
- Monitor AI generation success rates
- Identify tool failure patterns across image types
- Coordinate with engineering for fixes
- Track pass-through rates & predict workload
Client delivery SLAs
- Build and enforce delivery frameworks
- Define input cutoffs, approval windows, turnaround commitments
- Establish escalation protocols
- Align with AMs and internal teams
Quality systems
- Standardize per-client checklists
- Define complexity tiers
- Run weekly rejection root-cause analysis
Every bounce = a process failure you fix.
Capacity planning
- Forecast weekly delivery capacity
- Account for complexity mix
- Build models enabling confident sales commitments
The scale of the problem:
The bottleneck isn’t people—it’s pipeline reliability and process discipline. You’ll fix both.
What we're looking for
- 7–10+ years in delivery/operations leadership within:
- Creative production
- Post-production
- Catalog management
- Agency services
- You’ve run production floors, not just managed projects
- Hands-on image post-processing expertiseBackground replacement
- Model swaps
- Color correction
- Retouching
- Logo placement in Photoshop
- Ability to open a PSD and judge quality
- Working knowledge of AI image generation toolsStable Diffusion, Midjourney, etc.
- Understand AI limitations & human intervention needs
- Experience managing 20–30+ member teamsHiring, training, shift planning, performance
- Agency-first mindsetSLA-driven
- Client-facing
- Comfortable with daily targets & timelines
- Data-native operatorReads trackers
- Spots anomalies
- Diagnoses root causes
- Fixes proactively
Strong signals
- Scaled creative ops from 30–50 → 100+ people
- Experience in e-commerce catalog (fashion/jewelry/accessories)
- Worked with AI-augmented production workflows
- Background in catalog ops at Myntra, Flipkart, Ajio
- Built process from scratch in a startup
What success looks like at 90 days
- 2x monthly throughput growth
- On-time delivery >95%
- Zero backlog beyond 48 hours
- Fully staffed, trained, autonomous team
- Capacity planning model live (90% accuracy)
Your KPIs
- Daily throughput: Content delivered per day
- On-time delivery rate: Target 95%+
- Output variance: <1.5x (best vs worst day)
- Backlog age: <48 hours (zero tolerance)
- QA rejection rate: <10%
- Team utilization: 85%+
Tools and environment
- Adobe Photoshop
- NanoBanana
- Seedream
- Flux
- Shopify
- PostHog
- Slack
- Notion
- Google Workspace
Our Values
- Extreme ownership and bias for action
- Honest, high-velocity communication
- Respect for craft and obsession with users
- Fast, scrappy iteration over perfection
- Low ego, high empathy, radical candor
What We Offer
- Competitive salary and meaningful growth opportunity
- Opportunity to help scale a category-defining AI company
- Work directly with founders and growth leaders
- High ownership and impact from Day 1
- Fast-paced, high-learning startup environment
Location
Chennai (Guindy) — In-office role
💡 Why Join Us?
- Build and scale acquisition for a cutting-edge AI product
- Own performance marketing at a high-growth startup
- Drive measurable impact on revenue and company growth
- Be part of a high-performance, high-ownership team
